Return & Refund Policy
At Atlantis Publications, we take great care in packing and delivering your order promptly. However, if you receive a defective or incorrect product, we will be happy to review your case for a possible refund or exchange.
Eligibility for Refund or Exchange
Atlantis Publications does not offer returns or exchanges for reasons other than:
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Receiving a defective item
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Receiving the wrong product
In such unavoidable cases, customers must:
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Contact our customer service within 24 hours of delivery.
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Share clear images of the product(s) along with the original invoice/receipt.
If your case is found to be genuine after review, we will initiate a refund or exchange within a reasonable time frame.
Refund Method
Atlantis Publications does not process cash refunds.
Approved refunds will be issued via:
- IBFT (Inter-Bank Funds Transfer)
- Cheque
- Easypaisa
Return Requirements
To qualify for a refund or exchange:
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The item must be unused and in original packaging.
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The price tag should remain attached.
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The product must be properly repacked with the original invoice/receipt.
Once verified by our team, we will proceed with the appropriate resolution.
Order Cancellation
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Orders can be cancelled before processing by calling us at 0300-2472238 during business hours:
Monday to Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 2:00 PM -
Once an order has been shipped, it cannot be cancelled. In that case, the Return & Refund Policy will apply.
Atlantis Publications reserves the right to cancel any order due to:
- Product being out of stock
- Pricing errors
- Payment decline from the issuing bank or payment gateway
Important Notes
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Please do not accept parcels that are unsealed or damaged.
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Customers are not allowed to open parcels before payment unless the order is prepaid.
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Any complaint must be reported within 24 hours of delivery; complaints beyond this period will not be entertained.